Return Policy

Trimora Inc. – Return & Refund Policy

Last updated: 9 July 2025

At Trimora Inc., we stand behind the quality of our beauty instruments. If you're not fully satisfied with your purchase, we’re here to help.

✅ Return Eligibility

We accept returns within 30 days of your order delivery date, provided the following conditions are met:

  • The item is unused, undamaged, and in its original packaging

  • Proof of purchase (order number or receipt) is provided

  • The item was not marked Final Sale or Non-returnable

For hygiene reasons, we do not accept returns on used tools or opened grooming items.

🔁 Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us first at support@trimorainc.com with photos and your order number.

💵 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed to your original payment method within 5–10 business days

  • Shipping fees (if applicable) are non-refundable

  • You will be responsible for return shipping costs unless the product was defective or incorrect

🚚 Return Instructions

To initiate a return, please contact us at support@trimorainc.com with the subject line: Return Request – [Your Order Number].
We’ll provide you with return address details and instructions.

📦 Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank or credit card provider first.
If the issue persists, contact us at support@trimorainc.com.

❗ Non-Returnable Items

  • Used or unsealed grooming/personal care tools

  • Final sale items

  • Gift cards or promotional items

✉️ Contact Us

For any questions related to returns, refunds, or exchanges, please reach out to:
support@trimorainc.com